Refund policy

For hygiene and safety reasons, all sales of opened skincare products are final — no refunds are available for opened skincare packages.

If your product is unopened and has not been tampered with, you may return it within 30 days of delivery for a refund. Items must be returned in their original packaging.

To start a return, email returns@lumarejuvenation.com with your order number, then ship the item to:

luma rejuvenation
933 17th Ave SW, Unit 401
Calgary, AB T2T 5R6

Return shipping costs are the responsibility of the customer, and original shipping charges are non-refundable. We recommend using a trackable shipping service — we cannot issue refunds for returns lost in transit.

Once your return is received and inspected, your refund will be issued to your original payment method. Please allow 5–10 business days for it to appear on your statement.

Damaged or incorrect orders: if your order arrives damaged, or you receive the wrong item, email returns@lumarejuvenation.com within 7 days of delivery and we will replace it or refund you at no cost.